Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
This online marketplace has revised its size classifications for female and kids' apparel but did not contact all shoppers about the modification.
Digital Channels Backlash
Many shoppers and sellers are expressing on platforms stating that platform listings now display a different size category versus the original listing due to the recalibration.
The platform stated the updated approach better aligns with comparable marketplaces.
The platform has recommended to review their products and update the measurements by hand where appropriate, which has left users frustrated.
Sizing System Updates
Before the change, the sizing featured a single numeric size and a letter, like S/8 or M/10.
The new system has a letter and a range for example S/UK 8-10.
In some cases, the sizing has been recategorised - such as a large size was previously a 12 but is now a UK 16-18.
Shopper Accounts
A fashion influencer, who creates plus-size fashion videos, said the change "makes both selling and buying harder".
"Few clothing companies classify XL as 20-22," which is what Vinted now does.
Stephanie Gallen, located in Scotland, stated items she posted featuring size 14 markings were appearing on the platform as measurements 20-22.
"If buyers measuring 20-22 acquire them they will likely be quite upset," she stated.
Required Changes
Charlotte Lunn, from Derby, said she had been left angered by the change as she had to manually change the sizing for "all her products".
"For me this is particularly frustrating, since I have chronic health issues and Vinted sales have been crucial after experiencing income reduction," she said.
Platform Context
The service features exceeding 100 million shoppers, with 18 million British users.
It has emerged as a preferred choice compared to resale services such as eBay and Depop.
This represents another occasion when a surprising modification to the app has proved unpopular: earlier, the service retracted a modification to its shipping options due to shopper criticism.